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Billing FAQ Mend Urgent Care & Mend Medical

Can I use my Insurance for my visit?

Yes.  We take most PPO and HMO plans as well as Medicare and Medi-Cal/Managed Med-Cal plans.  Please refer to our Insurance page for additional information.

How much will my visit cost with Insurance?

The cost of your visit will vary and will depend on the Insurance benefits you have with your Insurance carrier, including your deductible, co-pays, co-insurance, out-of-pockets. 

How much will my visit cost without Insurance (i.e. paying cash)?

The cash price for a visit if $130.00 plus any additional testing/procedures (e.g. X-Rays, Strep Tests)

What is Credit Card On File and why is it required?

Credit Card On File (CCOF) is a PCI compliant way of storing a credit card and recalling it later for payment.  The concept is similar to that of a hotel, car rental company, and other businesses requiring payment at a later date.  Once a claim is sent to your Insurance company and processed, any remaining amount that you owe (according to the insurance company's Explanation of Benefits) will be charged to your credit card. 

What if I have questions about my bill and claim?

Our Billing Department is available to answer any questions and resolve any issues.  Dial into any Mend number and Press Option 2 for "Billing," or contact our Billing Department directly at 818-742-9108.

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